Condiciones Generales de Dactilplus - Dactilplus Biometria

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Condiciones Generales de Dactilplus

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Condiciones Generales

A. Condiciones de los pedidos.

A.1. - Los gastos de envio ó contrareembolso  no estan incluidos excepto que se incluya en un presupuesto o al realizar la compra.
A.2.
- El IVA no está incluido en el precio de la web.
A.3. - Gastos de envio para España [ Unicamente para pedidos realizados a traves de la web ]:
Se seleccionan al realizar el pedido.

B. Condiciones de devoluciones.

B.1. - El envio de devoluciones se hara a gastos pagados.
B.2.
- No se admitiran devoluciones del importe de "Licencias de Software" ya instaladas, es decir, cuando se genero un numero de serie.
B.3. - No se admitiran devoluciones pasados 15 dias de la entrega del material, excepto por defecto en el material.
B.4. - El material debe devolverse en las mismas condiciones que se envió.
B.5. - Cuando se realicen adaptaciones ó desarrollo de aplicaciones a medida no se devolverá su valor. Asi mismo tampoco el de la aplicación sobre las que estaban realizadas.

B.6. - En Chips RFID, ya sean tarjetas, pulseras, llaveros o cualquier tag siempre hay  unos márgenes de error y unas tolerancias. Normalmente se da como bueno entre un  3 y un 5%.

Lo  que hacemos normalmente es que las reemplazamos con nuevas entregas, es decir,  cuando el cliente necesite mas pulseras, nos envía las que no han funcionado y  aprovechamos el nuevo pedido para reemplazarlas.



C. Condiciones de Garantia.


C.1. - En caso de defecto del material pongase en contacto con nosotros para gestionar el RMA.
C.2.
- Nuestros equipos tienen 2 años de garantia, esta garantia no incluye el mal uso o deterioro del material por parte del comprador.
C.3.- Si es preciso abrir un RMA con un articulo en garantia, el cliente nos enviará el material a portes pagados una vez nosotros le hayamos facilitado el numero de RMA. Una vez revisado o reparado el material nosotros se lo devolveremos a portes pagados. Si el material no tiene ningun desperfecto se podrá cobrar el tiempo en su revisión.




D. Condiciones de Asistencia Técnica y Mantenimiento.
D.1. -   La contratación de asistencia técnica y mantenimiento es opcional.  
D.2. -   El primer año la asistencia técnica y el mantenimiento son gratuitos en todo nuestro software   registrado, no las versiones gratuitas .
D.3. -   Si están interesados en renovar este servicio para poder seguir disfrutando, tanto de las actualizaciones de su programa, como de la asistencia técnica.  Consultar el coste de renovación por licencia en la web.
D.4. -   Pasados 30 días a partir de la fecha de finalización del servicio, si se desea reactivar el servicio, el coste de reactivación del servicio será de un 190 % del coste de renovación normal de esa licencia.
D.5. -   Si un usuario no renueva la Asistencia Técnica y el Mantenimiento Online no podrá actualizar su software a versiones superiores. En el caso de hacerlo no contará con el soporte técnico de Dactilplus.
D.6. -   La Asistencia Técnica y Mantenimiento Online cubrirá únicamente fallos, problemas o consultas generadas por nuestro software, en ningún caso fallos ocasionados por otros programas o fallos de terceros. Siendo preciso presupuestar la asistencia puntual en el caso de solicitar nuestros servicios.
D.7. -   El horario del soporte técnico es de 9:00 a 14:00 de Lunes a Viernes, es recomendable llamar para coger cita, así se asegurará tener un técnico disponible.
D.8. -   El departamento técnico no tolerará malos comportamientos o trato inadecuado por parte del cliente.


E. Nuestro Horario de Asistencia Tecnica es de Lunes a Viernes de 9:00 a 14:00


soporte@dactilplus.com

Agosto:
Cerramos por Vacaciones

F. Condiciones de Servidor de Bases de datos Web en programas .NET.


F.1. - Para poder dar un servicio de base de datos web de calidad, rapido y eficiente debemos mantener y mejorar nuestros servidores constantemente. Por eso mismo debemos cobrar ese servicio.
F.2.
- La contratacion de servicio de servidor de base de datos Web .NET en nuestro software .NET es obligatoria, a no ser que usen su propio servidor Web.
F.3. - El coste del servicio de servidor de base de datos web .NET es de 79,95€ + IVA / año, en paquetes de 10 licencias. Es decir si usted tiene de 1 a 10 licencias abonara 79,95€ + IVA / año, si usted tiene 12 licencias debera abonar 159,9€ + IVA / año.
F.4. - Si despues de nuestro aviso de renovacion no se abona la cuota anual, la base de datos web .NET quedara suspendida temporalmente.

G. Condiciones de las Licencias Adquiridas


G.1. - Todo usuario ó cliente que adquiera una licencia de software tendrá un plazo maximo de un año para utilizar la licencia, pasado ese tiempo la licencia podria quedar inutilizada y seria preciso recalcular los precios debido al cambio de versiones.


H. Condiciones de Impagos

H.1. - En el caso de que un cliente genere un impago se cobrará un 5 % del importe pendiente que se tenga cada mes de penalización.
H.2. - En caso de Licencias de Software las licencias pueden quedar suspendidas hasta que se elimine totalmente la deuda.


I. Privacy Policy

Last updated: January 24, 2018
DactilPlus ("us", "we", or "our") operates the www.dactilplus.com website or App for DactilPlus in iOS ( iTunes Connect) or Android (the "Service").
This page informs you of our policies regarding the collection, use and disclosure of Personal Information when you use our Service.
We will not use or share your information with anyone except as described in this Privacy Policy. Privacy Policy for DactilPlus based on the Privacy Policy example from TermsFeed.
We use your Personal Information for providing and improving the Service. By using the Service, you agree to the collection and use of information in accordance with this policy. Unless otherwise defined in this Privacy Policy, terms used in this Privacy Policy have the same meanings as in our Terms and Conditions, accessible at www.teamtrackonline.com
Information Collection And Use
While using our Service, we may ask you to provide us with certain personally identifiable information that can be used to contact or identify you. Personally identifiable information may include, but is not limited to, your name, other information ("Personal Information").
Log Data
We collect information that your browser sends whenever you visit our Service ("Log Data"). This Log Data may include information such as your computer's Internet Protocol ("IP") address, browser type, browser version, the pages of our Service that you visit, the time and date of your visit, the time spent on those pages and other statistics.
Cookies
Cookies are files with small amount of data, which may include an anonymous unique identifier. Cookies are sent to your browser from a web site and stored on your computer's hard drive.
We use "cookies" to collect information. You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our Service.
Service Providers
We may employ third party companies and individuals to facilitate our Service, to provide the Service on our behalf, to perform Service-related services or to assist us in analyzing how our Service is used.
These third parties have access to your Personal Information only to perform these tasks on our behalf and are obligated not to disclose or use it for any other purpose.
Security
The security of your Personal Information is important to us, but remember that no method of transmission over the Internet, or method of electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your Personal Information, we cannot guarantee its absolute security.
Links To Other Sites
Our Service may contain links to other sites that are not operated by us. If you click on a third party link, you will be directed to that third party's site. We strongly advise you to review the Privacy Policy of every site you visit.
We have no control over, and assume no responsibility for the content, privacy policies or practices of any third party sites or services.
Children's Privacy
Our Service does not address anyone under the age of 13 ("Children").
We do not knowingly collect personally identifiable information from children under 13. If you are a parent or guardian and you are aware that your Children has provided us with Personal Information, please contact us. If we discover that a Children under 13 has provided us with Personal Information, we will delete such information from our servers immediately.
Changes To This Privacy Policy
We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page.
You are advised to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page.
Contact Us
If you have any questions about this Privacy Policy, please contact us.

Disclaimer

Last updated: September 29, 2020

Interpretation and Definitions

Interpretation

The words of which the initial letter is capitalized have meanings defined under the following conditions. The following definitions shall have the same meaning regardless of whether they appear in singular or in plural.

Definitions

For the purposes of this Disclaimer:

  • Company (referred to as either "the Company", "We", "Us" or "Our" in this Disclaimer) refers to DactilPlus, Calle Uraga 4 dcha.

  • Service refers to the Application.

  • You means the individual accessing the Service, or the company, or other legal entity on behalf of which such individual is accessing or using the Service, as applicable.

  • Application means the software program provided by the Company downloaded by You on any electronic device named BioSecuritas PRO 2.

Disclaimer

The information contained on the Service is for general information purposes only.

The Company assumes no responsibility for errors or omissions in the contents of the Service.

In no event shall the Company be liable for any special, direct, indirect, consequential, or incidental damages or any damages whatsoever, whether in an action of contract, negligence or other tort, arising out of or in connection with the use of the Service or the contents of the Service. The Company reserves the right to make additions, deletions, or modifications to the contents on the Service at any time without prior notice.

The Company does not warrant that the Service is free of viruses or other harmful components.

External Links Disclaimer

The Service may contain links to external websites that are not provided or maintained by or in any way affiliated with the Company.

Please note that the Company does not guarantee the accuracy, relevance, timeliness, or completeness of any information on these external websites.

Errors and Omissions Disclaimer

The information given by the Service is for general guidance on matters of interest only. Even if the Company takes every precaution to insure that the content of the Service is both current and accurate, errors can occur. Plus, given the changing nature of laws, rules and regulations, there may be delays, omissions or inaccuracies in the information contained on the Service.

The Company is not responsible for any errors or omissions, or for the results obtained from the use of this information.

Fair Use Disclaimer

The Company may use copyrighted material which has not always been specifically authorized by the copyright owner. The Company is making such material available for criticism, comment, news reporting, teaching, scholarship, or research.

The Company believes this constitutes a "fair use" of any such copyrighted material as provided for in section 107 of the United States Copyright law.

If You wish to use copyrighted material from the Service for your own purposes that go beyond fair use, You must obtain permission from the copyright owner.

Views Expressed Disclaimer

The Service may contain views and opinions which are those of the authors and do not necessarily reflect the official policy or position of any other author, agency, organization, employer or company, including the Company.

Comments published by users are their sole responsibility and the users will take full responsibility, liability and blame for any libel or litigation that results from something written in or as a direct result of something written in a comment. The Company is not liable for any comment published by users and reserve the right to delete any comment for any reason whatsoever.

No Responsibility Disclaimer

The information on the Service is provided with the understanding that the Company is not herein engaged in rendering legal, accounting, tax, or other professional advice and services. As such, it should not be used as a substitute for consultation with professional accounting, tax, legal or other competent advisers.

In no event shall the Company or its suppliers be liable for any special, incidental, indirect, or consequential damages whatsoever arising out of or in connection with your access or use or inability to access or use the Service.

The company is not responsible for the use given to the data entered as well as the modification or treatment of the same using the tools that the software itself offers or external tools.

"Use at Your Own Risk" Disclaimer

All information in the Service is provided "as is", with no guarantee of completeness, accuracy, timeliness or of the results obtained from the use of this information, and without warranty of any kind, express or implied, including, but not limited to warranties of performance, merchantability and fitness for a particular purpose.

The Company will not be liable to You or anyone else for any decision made or action taken in reliance on the information given by the Service or for any consequential, special or similar damages, even if advised of the possibility of such damages.

Contact Us

If you have any questions about this Disclaimer, You can contact Us:

Coste renovación asistencia tecnica online, actualizaciones y mantenimiento por licencia

Software

Precio / Licencia

Periodo

- DCP Retail .NET
- DSC
- SISFI .NET
- D-TPV Basic

109,95

Anual

- DCP Retail 2
- DCP
- DCP .NET
- BioSecuritas OFF Face
- BioSecuritas Offline Kreta

124,95

Anual

- BioSecuritas 3
- D-TPV Standart

139,95

Anual

- BioSecuritas PRO 2
- D-TPV Professional

159,95

Anual

La renovacion de este servicio es totalmente opcional, no es obligatoria.
Todos los derechos registrados a Dactilplus Biometria - Calle Uraga Nº4 , Derecha - 48903 - Barakaldo - Bizkaia - Tlfno: 946 69 02 57 - info@dactilplus.com
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