General terms and conditions

Law on Information Society Services and Electronic Commerce (34/2002 of 11 July)

Article 10 General information

1. Without prejudice to the information requirements established in the applicable regulations, the information society service provider shall be obliged to make available the means allowing both the recipients of the service and the competent authorities to access, by electronic means, on a permanent, easy, direct and free basis, the following information:

a) Its name or company name; its residence or domicile or, failing that, the address of one of its permanent establishments in Spain; its email address and any other information that allows direct and effective communication to be established with it. DACTILPLUS SERVICIOS INTEGRALES S.L ; Calle Uraga Nº4 , Derecha – 48903 – Barakaldo – Bizkaia, Spain; info@dactilplus.com; tel. 946690257.

b) The details of its registration in the Commercial Register in which, where applicable, it is registered, or of any other public register in which it is registered for the acquisition of legal personality or solely for publicity purposes: Company registered in the Commercial Register of Bizkaia, Volume 6031, Book 0, Folio 159, Section 8, Sheet BI 77451, Registration 1

c) The corresponding tax identification number B16869653

As well as having completed the terms and conditions relating to:

– Order cancellation: Up to 5 calendar days to cancel orders.

– Return and refund: Up to 15 calendar days for the return and refund of orders. Return costs will be borne by the customer. 

– Security, Buyer protection: Payments for purchases at www.dactilplus.com are made through Redsys with all the encryption and data transfer security systems using the SSL protocol, so the buyer will enjoy the protection of these channels at all times.

– Shipping, privacy and data protection: parcel delivery is carried out through the carrier GLS and palletised goods are delivered through the carrier MBE.

The delivery time for orders varies depending on the material ordered, some within 24h and others within 6 weeks. Please check before placing the order.

– The product warranty period will begin once the product is received.

A. General conditions of orders.

A.1. – Shipping or cash-on-delivery charges  are not included unless included in a quote or when making the purchase.
A.2. – VAT is included in the price on the website.
A.3. – Shipping charges for Spain [ Only for orders placed through the website ]: These are selected when placing the order.

B. General conditions of returns.

B.1. – Returns must be sent carriage paid.
B.2. – No refunds will be accepted for the amount of «Software Licences» that are already installed, that is, once a serial number has been generated.
B.3. – No returns will be accepted after 15 days from the delivery of the material, except for defects in the material.
B.4. – The material must be returned in the same condition in which it was sent.
B.5. – When bespoke adaptations or application development are carried out, their value will not be refunded. Nor will that of the application on which they were based.

B.6. – With RFID chips, whether cards, wristbands, key fobs or any tag, there are always  some margins of error and tolerances. A rate of between  3 and 5% is normally considered acceptable.

What  we normally do is replace them with new deliveries, that is,  when the customer needs more wristbands, they send us the ones that did not work and  we use the new order to replace them.

C. General warranty conditions.

C.1. – In the event of a defect in the material, please contact us to arrange the RMA.
C.2. – Our equipment has a 2-year warranty; this warranty does not cover misuse or deterioration of the material by the buyer.
C.3.- If an RMA needs to be opened for an item under warranty, the customer will send us the material carriage paid once we have provided them with the RMA number. Once the material has been checked or repaired, we will return it to them carriage paid. If the material has no defect, the time spent inspecting it may be charged.


D. General conditions of Technical Support and Maintenance.

D.1. –   Taking out technical support and maintenance is optional.  

D.2. –   For the first year, technical support and maintenance are free with all our registered   software, not the free versions.

D.3. –   If you are interested in renewing this service so you can continue to enjoy both the updates to your program and the technical support.  See the renewal cost per licence on the website.

D.4. –   After 30 days from the service end date, if you wish to reactivate the service, the reactivation cost will be 190 % of the normal renewal cost for that licence.

D.5. –   If a user does not renew the Online Technical Support and Maintenance, they will not be able to update their software to higher versions. Should they do so, they will not have DactilPlus technical support.

D.6. –   The Online Technical Support and Maintenance will cover only faults, problems or queries caused by our software, and in no case faults caused by other programs or by third parties. A quote will be required for one-off assistance should you request our services.

D.7. –   The technical support hours are 9:00 to 14:00 Monday to Friday; we recommend calling to book an appointment, this way you can be sure a technician is available. Closed in August for holidays.

D.8. –   The technical department will not tolerate bad behaviour or inappropriate treatment on the part of the customer.

D.9. –   Technical support will be provided remotely, either by email at soporte@dactilplus.com or by phone/whatsapp 946690257. It is always advisable to make first contact by email in order to book a time with a technician.

D.10. –  DactilPlus will not access personal data of either customers or employees; it will only review the configuration or technical details of the program.

D.11. – An internet connection will be required to run the remote connection tools, as well as someone to run that software on the PC to be assisted.

D.12. – If you use D-TPV 2 with TicketBai / Batuz, renewal will be mandatory for submitting sales to the Basque tax authority.

More information here.

F. Conditions of the Web Database Server in .NET programs.

F.1. – In order to provide a quality, fast and efficient web database service, we must constantly maintain and improve our servers. For this reason we must charge for that service.
F.2. – Taking out the .NET Web database server service in our .NET software is mandatory, unless you use your own Web server.
F.3. – The cost of the .NET web database server service is billed annually based on the number of licences contracted. Ask us for the current price at info@dactilplus.com.
F.4. – If, after our renewal notice, the annual fee is not paid, the .NET web database will be temporarily suspended.

G. Conditions of the Licences Purchased

G.1. – Any user or customer who purchases a software licence will have a maximum period of one year to use the licence; after that time the licence may become unusable and prices would need to be recalculated due to version changes.

H. Conditions on Non-payment

H.1. – In the event that a customer defaults on payment, a penalty of 5 % of the outstanding amount will be charged for each month.
H.2. – In the case of Software Licences, the licences may be suspended until the debt is fully cleared.

D.U.N.S: 470645777
RII_AEE: 21558