Technical support renewal

Our Online Technical Support and Updates are always free for the first year with all our registered software, not the free versions.

D.1. –   Taking out technical support and maintenance is optional.  

D.2. –   For the first year, technical support and maintenance are free with all our registered   software, not the free versions.

D.3. –   If you are interested in renewing this service so you can continue to enjoy both the updates to your program and the technical support.  See the renewal cost per licence on the website.

D.4. –   After 30 days from the service end date, if you wish to reactivate the service, the reactivation cost will be 190 % of the normal renewal cost for that licence.

D.5. –   If a user does not renew the Online Technical Support and Maintenance, they will not be able to update their software to higher versions. Should they do so, they will not have DactilPlus technical support.

D.6. – The Online Technical Support and Maintenance will cover only faults, problems or queries caused by our software, and in no case faults caused by other programs or by third parties. A quote will be required for one-off assistance should you request our services.

D.7. – The technical support hours are 8:30 to 13:00 and 15:30 to 17:00 Monday to Thursday, and Friday 8:30 to 13:00; we recommend calling to book an appointment, this way you can be sure a technician is available. Closed in August for holidays.

D.8. –   The technical department will not tolerate bad behaviour or inappropriate treatment on the part of the customer.

D.9. –   Technical support will be provided remotely, either by email at soporte@dactilplus.com or by phone/whatsapp 946690257. It is always advisable to make first contact by email in order to book a time with a technician.

D.10. –  DactilPlus will not access personal data of either customers or employees; it will only review the configuration or technical details of the program.

D.11. – An internet connection will be required to run the remote connection tools, as well as someone to run that software on the PC to be assisted.

D.12. – If you use D-TPV 2 with TicketBai / Batuz, renewal will be mandatory for submitting sales to the Basque tax authority.

Renewal cost for online technical support, updates and maintenance